Frequently Asked Questions

 

How much is shipping ?

  • Free shipping when you spend more than $65
  • USPS Priority Mail $7.00

    Fraudulent Orders

    • Due to the high volume of orders and fraudulent orders we receive
    • If an order appears to be suspicious we will cancel and refund the order in full

    How long will it take for my order to ship ?

    • Please allow for 5-7 days for your order to be processed and shipped
    • Domestic delivery takes 7-10 days
    • International delivery can take anywhere from 2-10 weeks

     

    Can I get a refund or make an exchange ?

    • ALL SALES ARE FINAL. NO REFUNDS, EXCHANGE ONLY
    • Please make sure you review your purchase carefully before submitting a payment
    • Exchanges will only be made if we made a mistake and sent you the incorrect item
    • We will exchange the item(s) accordingly
    • You have 7 days from the date you received your items to make a exchange
    • The merchandise must not be worn, altered or washed
    • Merchandise must be returned in its original condition, in its original packaging and accompanied by its original tags
    •  Proof of purchase is required for all exchanges; no exceptions
    •  All shipping costs associated with any exchange will be the responsibility of ART BY A REBEL

    Step 1

    Please provide a note with the following details of your exchange:

    1. Style 
    2. Size
    3. Color 
    4. Ship to Address  

    Step 2

    In order to satisfy your return, we require that you return the product to:

     ART BY A REBEL                                                                                                                                                               Returns                                                                                                                                                                                   P.O. BOX 495264                                                                                                                                                            Garland, TX 75049                

                                                 

     

    Is there a way to contact you directly?

    • For questions, concerns, or requests, please contact our Customer Service Team at sales@artbyarebel.com
    • We will respond to you in 1-2 business days. 

    I do not live in the U.S.A. Can I order online?

    • Yes

    Do my billing and shipping address have to match?

    • We require that your billing and shipping address match to prevent identity and credit card fraud

    My order was place successfully, but I did not receive an email confirmation?

    • During high traffic, there may be a delay in delivery of confirmation emails
    • If you have not received an email please refer to your junk folder
    • If you think you entered an incorrect email, please contact us including your order number and full name and we will resend your confirmation

    When are particular items released?

    • Generally we do not have a set release date
    • Please subscribe to receive email alerts

    Do you restock your inventory?

    • Yes